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The Best-Laid Plans Need Effective Communication

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Kevin Robinson

Actions speak louder than words, or so the saying goes. A recent study by researchers in Rensselaer Polytechnic Institute's Lally School of Management and Technology and DePaul University's department of management in Chicago suggests that managers in industry could stand to listen to this nugget of wisdom passed down by grandparents the world over. The study points out the need for management to communicate its goals clearly to the workers who are expected to carry out the goals. Christopher McDermott of Rensselaer and Kenneth K. Boyer of DePaul conducted the study, which is to be published...Read full article

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    Published: November 1998
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