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JOB POSTING

Posted: 8/10/2009

Field Service Engineer
Fluidigm Corporation

Location: South San Francisco, CA USA

Benefits: Fluidigm rewards employee performance.

Security/Peace of Mind:
Competitive salaries and Incentive Stock Options.
Fluidigm provides a comprehensive healthcare package including medical, dental, vision coverage extending to the employee's spouse and dependent children.
Section 125 Flexible Spending Accounts for medical and dependent care expenses.
Life/AD&D Insurance and Short/Long Term Disability benefits.
A fully sponsored 401(k) plan.

Professional Advancement:
A prolific work environment and significant opportunities for professional growth.
Fluidigm will provide tuition reimbursement and conference/seminar attendance for those employees who wish to further their knowledge in their field of interest.

Mental Health:
The Company will authorize flexible schedules to accommodate personal needs. Fluidigm firmly believes high employee morale is essential for both corporate and employee prosperity.
A sponsored Employee Assistance Program (EAP) available to all employees and their dependents.

Corporate Profile: Fluidigm develops and distributes systems based on integrated fluidic circuits (IFCs). Our systems can play a vital role in the advancement of today’s life science and allied fields, including molecular diagnostics, personalized medicine, and wildlife conservation. With IFCs, scientists are able, at last, to conceive of and implement large, complex studies that further our knowledge of biology.

Job Description/Responsibilities: Responsible for providing technical support and guidance to customers on the operation and maintenance of Fluidigm’s product lines, the Field Technical Support Specialist serves as the primary customer contact on technical and service related issues. The successful candidate is highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills. She or He is also committed to total customer satisfaction with outstanding interpersonal skills and professionalism. A team player is essential as this position is expected to have a great degree of overlap with various interdisciplinary groups within the organization. This is primarily a West Coast based position, but some travel outside the region is to be expected.

Essential Duties:
Product installation and customer training involving software, hardware, and chemistry.
Pre and post sales support in conjunction with Fluidigm’s Sales and Marketing teams.
Active liaison role between field and in house groups.
Experiment design, execution, and data analysis, including report generation.
Primary contact for timely diagnosis and resolution of field service and support issues.
Instrument hardware and software troubleshooting, often under challenging conditions.

Qualifications/Educational Requirements: An educational background in a Science and/or Engineering discipline.
A Bachelor’s or advanced degree and 5 years of industry experience is expected.
Molecular Biology, Biochemistry or Chemistry experience is a strong plus.
Prior engineering or software experience also desirable.
Special consideration to those with prior technical/customer support experience.
This is a demanding position that will require a high performing team player.
Ability to travel up to 50% of time during peak activity periods.

Special Instructions to the Applicant: TO APPLY PLEASE VISIT: http://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=FLUIDIGM&cws=1&rid=82



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