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Rocky Mountain Instruments - Infrared Optics LB

Customers Look for Quick Calibration

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Jennifer L. Morey

LAKESIDE, Calif. -- The next time Mr. Fixit promises a turnaround of two weeks, you might want to get it in writing. In the optical calibration and repair industry, however, recent customer complaints indicate that even a written contract may not help. Jack Voas, principal engineer at Boeing Co.'s Military Transport Aircraft C-17 Div. in Long Beach, said that sometimes much of his light-measurement equipment is highly specialized and there is only one instrument available to do the job. Therefore, he can't afford a lot of downtime. As photonics manufacturers merge and expand, their...Read full article

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    Published: October 1997
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