Shakespeare Appointed Head of SPI Lasers Customer Service
SOUTHAMPTON, England, Aug. 25, 2016 — Fiber laser developer SPI Lasers UK Ltd. has appointed Matt Shakespeare as head of service, responsible for leading customer support teams across the globe.
“I am delighted to be leading our global service team and am confident that I can offer a new perspective on delivering outstanding customer service,” Shakespeare said. “I have been hugely impressed by the dedication, commitment and expertise already evident within our customer teams. There is fantastic potential and opportunity in this area for us to deliver significant benefits for our people, our company and, most importantly, our customers.”
Shakespeare brings over 20 years of experience in innovating and delivering services for to customers in the semiconductor and scientific instrument sectors. Most recently, he served as service business manager at Oxford Instruments and previously held roles in service management, product management and business development at Edwards Vacuum & Thermo Electron Corp.
“As ever, we remain committed to offering our customers the very best products, backed by market leading levels of service,” said Thomas Fehn, CEO of SPI Lasers. “As such, I am thrilled Matthew has chosen to join the SPI Lasers team, helping us to further improve our commitment to customer service. I believe this new appointment will help draw together our global customer operations, ensuring our customer commitment remains at the very heart of what we do.”
SPI Lasers offers a wide range of pulsed and continuous-wave lasers, as well as numerous after sales services for individuals, small businesses, midsized and large companies, and multinational corporations.