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Corning Inc. announced the layoff of a total of 825 Photonic Technologies employees at both its Benton Park, Penn., and Erwin Park, N.Y., manufacturing facilities.     Nortel Networks' eFrontOffice solution has won a Call Center 'Best of Show' Award from Customer Support Management for the best idea to improve management of customer service and satisfaction. The contest included more than 130 contestants.Read full article

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    Published: March 2001
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