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Survey: Telecom Service Providers Aren't Keeping Pace

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NEW YORK, Dec. 17 -- Telecommunication service providers say they are behind in making changes required to survive in a highly competitive marketplace, according to a global survey by Deloitte, a professional services firm. Deloitte said industry leaders acknowledge they must make numerous organizational improvements to keep pace with changing customer needs, new regulatory philosophies and accelerating technologies. The study, "Waking Up to Competition," finds more than half of those polled believe "significant improvement" is needed in seven critical business processes: revenue assurance,...Read full article

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    Published: December 2003
    CommunicationsDeloitteNews & Featurestelecom industrytelecom service providerstelecom surveytelecommunications

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