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Standards to Monitor Customer Satisfaction

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GENEVA -- Customer accountability and continuous improvement are two major areas addressed in the latest round of revisions to the International Standards Organization 9000 quality management system. Scheduled to be available in the fourth quarter, the 2000 revisions update the 1994 edition of standards and emphasize the need to make documentation easier. They also include the concept of permissible exclusions as a way to cope with varied organizations and activities. "What changes are necessary are unique to every organization -- it's impossible to quantify," said Patricia Kopp, standards...Read full article

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    Published: March 2000
    industrialNews & Features

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